Refund & Returns Policy – Russian Boss SA
Overview
At Russian Boss SA, customer satisfaction is important to us. However, due to the perishable nature of our products, we have strict refund and return guidelines.
Perishable Products
We sell frozen and chilled food products, which cannot be returned once delivered. This is in line with South African consumer protection regulations for perishable goods.
Damaged or Incorrect Orders
If your order arrives damaged, spoiled, or with the wrong items, please contact us within 12 hours of delivery. Include:
- Your order number
- A clear photo and video of the issue, must be date stamped.
- A brief description of the problem
Email us at complaints@russianboss.co.za.
We will assess the issue and, if approved, offer one of the following:
- A replacement delivery
- A voucher note
- A full or partial refund
Please note: claims made after 12 hours may not be honored due to the perishable nature of the products.
Refunds
Once your claim has been reviewed and approved, your refund will be processed within 7-10 business days to your original payment method.
If you haven’t received your refund within 10 days, please:
- Check your bank account again
- Contact your bank or card provider (some processing delays may apply)
- If you still need help, email us at admin@russianboss.co.za
Sale or Promotional Items
Only full-priced items may be refunded. Items bought on sale or part of a promotion cannot be refunded.
Returns & Exchanges
We do not accept returns on food products due to health and safety regulations. However, if you received a defective or incorrect order, we will make it right.
If you’re unsure, reach out to us at admin@russianboss.co.za before disposing of the product.
Shipping Costs
Shipping costs are non-refundable. If a refund is approved, shipping will not be reimbursed unless otherwise stated.
Need Help?
For all refund, return, or exchange questions, contact us at:
📧 complaints@russianboss.co.za